We offer complimentary standard shipping on all orders to shipping addresses within the United States. We offer worldwide shipping on all orders to international shipping addresses but you will be responsible for paying a flat fee for international shipping costs. Please allow up to 5 to 7 business days after an order is placed for an available, in stock item to be shipped, unless language to the contrary is stated under the product description. If the available, in stock item is unable to be shipped within 5 to 7 business days after the order is placed and there is no language to the contrary stated under the product description, we will notify you via e-mail, within a reasonable period of time.

To return your purchased item for exchange or repair, please mail your purchased item to: Neelu Fine Jewels 645 W. 9th Street Unit #110-147 Los Angeles, California 90015.

You will be responsible for paying for your own shipping costs and insurance for returning your purchased item for exchange or repair. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged item to reach you, may vary.