Please be advised we have a three (3) month limited warranty for any and all our items. If your purchased item is damaged within the first three (3) months from the date the purchased item was shipped, with receipt or proof of purchase and within our limited warranty, we generally will repair and return the item to you. However, please note we do not warranty purchased items against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the purchased item is used for a purpose for which it was not designed.

We are not responsible for lost nor stolen items once declared "Delivered" by the delivery service. 

Please send us an e-mail at info@neelufinejewels.com to initiate the repair process and we will address the issue as soon as possible.