Please be advised we have a three (3) month limited warranty for any and all our items. If your purchased item is damaged within the first three (3) months from the date the purchased item was shipped, with receipt or proof of purchase and within our limited warranty, we generally will repair and return the item to you. However, please note we do not warranty purchased items against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the purchased item is used for a purpose for which it was not designed.
We are not responsible for lost nor stolen items once declared "Delivered" by the delivery service.
Please send us an e-mail at info@neelufinejewels.com to initiate the repair process and we will address the issue as soon as possible.
We offer complimentary standard shipping on all orders to shipping addresses within the United States. We offer worldwide shipping on all orders to international shipping addresses but you will be responsible for paying a flat fee for international shipping costs. Please allow up to five (5) to seven (7) business days after an order is placed for an available, in-stock item to be shipped, unless language to the contrary is stated under the product description. If the available, in-stock item is unable to be shipped within five (5) to seven (7) business days after the order is placed and there is no language to the contrary stated under the product description, we will notify you via e-mail, within a reasonable period of time.
To return your purchased item for exchange or repair, please mail your purchased item to: Neelu Fine Jewels 645 W. 9th Street Unit #110-147 Los Angeles, California 90015.
You will be responsible for paying for your own shipping costs and insurance for returning your purchased item for exchange or repair. Please be advised shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged item to reach you, may vary.
All items are Final Sale. We do not accept refunds. We accept an exchange for the same item within thirty (30) days from the date your purchased item was shipped with your receipt or proof of purchase. If thirty (30) days or more have passed since your purchased item was shipped, we cannot offer you an exchange.
To be eligible for an exchange for the same item, your purchased item must be unused and in the same condition that you received it.We are unable to exchange any item once it has been altered. To initiate the return and/or repair process, please send an e-mail to info@neelufinejewels.com specifying the reason for the return and/or repair. Thereafter, please mail the purchased item in its original packaging attaching your receipt and/or proof of purchase to Neelu Fine Jewels 645 W. 9th Street Unit #110-147 Los Angeles, California 90015.You will be responsible for paying for your own shipping costs for returning your purchased item for exchange and/or repair. Please be advised shipping costs are non-refundable.
Please e-mail info@neelufinejewels.com the tracking number for the return shipment. Any lost return shipment you sent is your responsibility.
Upon receipt of your purchased item for exchange or repair, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to an exchange or repair. If you are entitled to an exchange and/or replacement, we will replace the purchased item.
Depending on where you live, the time it may take for your exchanged or repaired item to reach you may vary.
